Thank you for shopping with CHENXIN SHENGYI LIMITED. We value your satisfaction and want you to feel confident in every purchase of our men’s ripped fashion jeans. If for any reason you are not completely satisfied with your order, this Return & Refund Policy outlines your rights and our responsibilities.

1. Return Eligibility
To be eligible for a return, all the following conditions must be met:

The item must be unused, unwashed, and in original condition
All original tags and packaging must be included
The return request must be made within 14 days of the delivery date
A valid proof of purchase (order number or receipt) must be provided
We reserve the right to deny returns that do not meet these criteria.

2. Non-Returnable Items
Please note that we do not accept returns for:

Final sale items or clearance products
Customized or altered items
Items that show signs of wear, washing, damage, or misuse
Undergarments or hygiene-sensitive items (if applicable)
3. Return Process
To initiate a return, please contact our customer service at:

📧 Email: jinyuncheng337@naver.com
📞 Phone: +852 53282969

Please include the following in your message:

Order number
Full name
Reason for return
Clear photos of the item (if defective or incorrect)
We will review your request within 2 business days and provide return instructions if the item is eligible.

4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping method and keeping the tracking number for your records.
CHENXIN SHENGYI LIMITED is not responsible for lost or delayed return shipments.
The return shipping address will be provided upon approval of the return.

5. Refunds
Once we receive and inspect your returned item, we will notify you of the refund approval status:

Approved refunds will be issued to your original payment method within 7–10 business days.
Original shipping charges are non-refundable, except in cases of our error (e.g., defective or incorrect item).
Partial refunds may apply if items are returned in non-original condition or are missing parts.
6. Exchanges
We currently do not offer direct exchanges.

If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

7. Damaged or Incorrect Items
If you receive a product that is defective, damaged, or incorrect:

Contact us within 7 days of delivery
Provide clear photos of the issue and your order details
We will arrange for a replacement or full refund, including return shipping costs
8. Order Cancellations
Orders may only be cancelled within 12 hours of placing the order and before shipment. Once your order has been shipped, it cannot be cancelled.

9. Contact Us
For any return, refund, or customer service inquiries, please contact us:

CHENXIN SHENGYI LIMITED
RM 18 2/F TUSPARK 118 WAI YIP ST KWUN TONG HONG KONG